Refund & Cancellation Policy

This Cancellation and Refund Policy applies to the services, software subscriptions, and digital platform provided by SellKwik (https://sellkwik.in), owned and operated by Sell Kwik Technologies (Udyam Registration No: UDYAM-TN-09-0126544), with its registered office at 16/117 C, Moolatharai Veedu, Thottavaram, Pudukkadai, Kanyakumari, Tamil Nadu – 629171, India.

This policy explains the terms and conditions governing subscription cancellations, platform service refunds, add-on purchases, and customer orders placed through independent merchant storefronts powered by SellKwik.

Please read this policy carefully before subscribing to any SellKwik merchant plans or purchasing services through our platform.

1. Scope of This Policy

SellKwik operates as a multi-tenant commerce platform where payments and transactions take place in two distinct contexts:

• SellKwik Platform Services (B2B): Subscriptions, platform fees, premium features, and additional services purchased directly by merchants from Sell Kwik Technologies.
• Merchant Store Orders (B2C): Purchases made by end-customers (buyers) from individual merchant storefronts powered by SellKwik.

2. SellKwik SaaS Platform & Merchant Subscriptions

A. Subscription Cancellations

• Merchants may cancel their paid SellKwik subscription at any time through the subscription settings available in their merchant dashboard or by sending a cancellation request to [email protected] .
• Once a cancellation request is successfully processed, the subscription will generally remain active until the end of the current paid billing cycle.
• No further recurring subscription charges will be applied after the cancellation takes effect, unless the merchant purchases or renews another paid service.
• After the current billing cycle expires, the merchant account may transition to an available free or restricted plan, or access to premium features may be suspended according to the applicable subscription terms.

B. Refund Policy for Platform Subscriptions

Refund eligibility for SellKwik subscriptions depends on the subscription type and the applicable billing conditions.

C. Add-Ons & Usage-Based Charges

Charges relating to third-party services, optional add-ons, and usage-based resources are generally non-refundable once provisioned, activated, or consumed.

• Third-party add-ons and integrations.
• Domain registrations and domain-related services.
• Custom theme development and setup services once performed.
• WhatsApp API notification bundles and messaging credits.
• SMS credits and other usage-based communication services.

Any exceptions will be reviewed on a case-by-case basis, subject to the terms of the relevant service and applicable law.

3. Orders Placed on Merchant Stores (End-Customer Purchases)

Purchases made through merchant storefronts are transactions between the respective merchant and the buyer. Accordingly, the following conditions apply:

• Merchant-Specific Policies: Each merchant independently determines their return, exchange, cancellation, and refund policies for the products or services they sell, subject to applicable consumer protection laws.
• Order Cancellations & Returns: Buyers who purchase products from a merchant storefront powered by SellKwik must contact the respective merchant directly using the contact information available on the merchant's store, order confirmation email, or WhatsApp communication.
• Refund Approval: Cancellation and return requests are reviewed and approved by the respective merchant in accordance with their published policies and applicable legal requirements.
• Refund Processing: Where a merchant approves a cancellation or return, the merchant is responsible for initiating the applicable refund through the available payment processing mechanism or merchant dashboard.
• Product & Delivery Disputes: Questions concerning product quality, incorrect items, damaged products, delivery delays, returns, or merchant refund decisions should generally be raised directly with the seller.

SellKwik does not act as the seller of products listed by independent merchants and does not independently determine their product pricing, delivery commitments, or return policies. This does not limit any responsibilities or obligations that may apply to SellKwik under applicable law.

4. Refund Processing & Timelines

Where a refund is approved by Sell Kwik Technologies for an eligible platform subscription or service payment, the following process generally applies:

• Refund Method: Approved refunds will generally be credited to the original payment method used during the transaction, such as a credit card, debit card, UPI, or net banking account.
• Processing Time: Once approved by our team, refunds are typically initiated through our payment gateway partner, such as Razorpay, within 5 to 7 business days.
• Bank Processing Time: The actual time required for the refund to appear in the customer's account may vary depending on the issuing bank, card provider, payment method, and payment gateway processing timelines.

5. Chargebacks & Payment Disputes

If you believe that an incorrect, duplicate, or unauthorized charge has been made in connection with a payment to Sell Kwik Technologies, we encourage you to contact our support team before initiating a payment dispute.

• Contact us at [email protected] with your transaction ID, registered email address, and relevant payment details.
• Our team will review the transaction, investigate the reported discrepancy, and provide appropriate assistance.
• Where necessary, we may coordinate with our payment gateway partner to investigate payment-related issues.

Suspected fraudulent transactions, unauthorized payment activity, or chargeback disputes may require additional verification. Accounts associated with suspected misuse or fraudulent activity may be subject to temporary restrictions or suspension following appropriate review and in accordance with applicable law.

6. Policy Updates

Sell Kwik Technologies reserves the right to revise or update this Cancellation and Refund Policy from time to time to reflect changes in platform services, subscription offerings, business practices, or applicable legal requirements.

Any revised policy will be published on this page with an updated "Last Updated" date. Changes will take effect from the date specified in the revised policy, subject to applicable legal requirements.

7. Contact Us

If you have questions, require clarification, or need assistance regarding this Cancellation and Refund Policy, please contact our team through the following official channels: