Shipping & Delivery Guidelines
Shipping rules and courier integrations overview
Effective Date: November 05, 2026
Last Updated: November 05, 2026
This Shipping and Delivery Policy outlines the delivery and fulfillment terms for digital software services provided by SellKwik (sellkwik.in), owned and operated by Sell Kwik Technologies (Udyam Registration No: UDYAM-TN-09-0126544), with its registered office at 16/117 C, Moolatharai Veedu, Thottavaram, Pudukkadai, Kanyakumari, Tamil Nadu – 629171, India.
Please read this policy to understand how digital services and physical products sold through independent merchant storefronts on our platform are fulfilled and delivered.
1. Digital Services & Merchant Subscriptions (SellKwik SaaS)
SellKwik is primarily a cloud-based Software-as-a-Service (SaaS) and e-commerce infrastructure provider. We do not ship physical goods for software subscriptions or other digital services purchased directly from Sell Kwik Technologies.
A. Delivery Method
- Digital Fulfillment: Merchant subscriptions, plan upgrades, account access, and eligible digital features purchased directly from Sell Kwik Technologies are delivered electronically over the Internet.
- Activation: Following successful payment confirmation through our payment gateway partner, Razorpay, the relevant account access and subscription features are generally activated immediately or within a few minutes. Activation may take longer in cases involving payment verification, technical issues, or additional checks.
B. Access Confirmation & Invoices
- Payment confirmations, subscription details, account-related notifications, and applicable tax invoices will be made available electronically through your registered email address and/or merchant dashboard.
- Login or account access instructions will be provided through the registered communication channels or made available through the platform.
- If your subscription or account features are not activated after a successful payment, please contact [email protected] with your payment transaction ID or payment reference.
C. Shipping Charges for Platform Services
Since platform access, software hosting, and digital tools are delivered online, no physical shipping or handling charges apply to SellKwik platform subscription plans.
2. Physical Goods Sold on Merchant Storefronts
Important Notice for Shoppers & End-Customers
Individual online stores operating on the SellKwik platform are independently owned and managed by third-party merchants. Purchases made through those stores are transactions between the customer and the respective merchant.
A. Fulfillment Responsibility
- SellKwik does not ordinarily own, stock, package, warehouse, or physically ship products listed by independent merchants on their storefronts.
- Each merchant is responsible for processing orders, packaging products, selecting logistics or courier partners, dispatching shipments, and fulfilling customer orders.
- Customers should review the relevant merchant's shipping, delivery, return, and refund terms before placing an order.
B. Estimated Shipping Timelines
Shipping timelines may vary depending on the merchant's location, the customer's delivery pincode, product availability, order processing time, and the selected courier partner.
Order Processing Time
1–3 business days
Indicative processing time for many merchant orders.
Estimated Delivery Time
3–7 business days
Indicative standard domestic delivery time after dispatch.
These timelines are general estimates and are not guaranteed delivery commitments. Actual delivery times may differ based on the shipment destination, courier operations, and other circumstances.
Applicable shipping charges, delivery timelines, and express delivery options, where available, should be displayed by the respective merchant at checkout before the customer completes payment.
C. Tracking Your Order
- After an order is dispatched, the merchant may provide shipment details, including the courier name and tracking number, through email, SMS, WhatsApp, or other available notification channels.
- Where SellKwik's automated notification features are used, notifications may be routed through the platform on behalf of the merchant.
- For questions about order status, tracking updates, delayed shipments, missing packages, or incorrect products, customers should contact the merchant using the contact details provided on the merchant's storefront or order confirmation.
3. Delivery Delays & Unforeseen Circumstances
Delivery timelines may be affected by circumstances beyond the reasonable control of Sell Kwik Technologies, independent merchants, or their logistics partners. Such circumstances may include:
- Courier partner network disruptions, operational delays, or logistics strikes.
- Incomplete, inaccurate, or incorrect delivery addresses or contact details provided during checkout.
- Severe weather conditions, floods, natural disasters, or other emergencies.
- Government restrictions, regional regulatory requirements, or transportation disruptions.
- Remote delivery locations or other circumstances affecting courier availability.
The relevant merchant or service provider should make reasonable efforts to communicate significant delivery delays and provide available updates. Nothing in this policy is intended to exclude rights or remedies that customers may have under applicable law.
4. Contact Us
If you have questions about the delivery of your digital subscription or need assistance using the SellKwik platform, please contact us:
Support Email
[email protected]General Inquiries
[email protected]Operating Office
Sell Kwik Technologies
16/117 C, Moolatharai Veedu,
Thottavaram, Pudukkadai,
Kanyakumari, Tamil Nadu – 629171,
India.
This policy applies to digital services provided directly by Sell Kwik Technologies and describes the general fulfillment framework for independent merchant storefronts hosted on SellKwik. Individual merchants may publish additional shipping and delivery terms for their products.